Prince George Town Centre Branch Transition Period
To our valued members and community,
We would like to share with you that our Board of Directors and Executive Leadership Team have made the decision to transition in-person banking services away from our Town Centre Branch. In-person services will be relocated to our River Point and 5th & Central neighbourhood branches with ATM and Night Depository Services remaining downtown. This decision comes after a lengthy business case, significant research, and an analysis of in-branch transaction volume and member/non-member usage.
Our Town Centre location has seen a significant reduction in usage and many of the users have transitioned to our neighbourhood branches to do business closer to home. Additionally, many members are making the decision to bank digitally and are no longer using physical branches. Members who have visited the branch within the last six months have been contacted individually prior to this public announcement.
We recognize that many members will be affected by this change, and we are committed to keeping members informed throughout this transition while continuing to meet expectations and business needs. Our members may use any Integris Branch to do business with us. We want to assure the community that all Integris staff will be retained, and our Town Centre Branch staff look forward to welcoming you from their new working locations.
We understand how important access to services are downtown and we are working on a plan to ensure our ATM and Night Depository remain available where you choose to do business. For those who are Safety Deposit Box holders, we will contacting you with more details about this transition in a separate communication.
For those who utilize our Commercial Services/Commercial Borrowing Team, know that they will be relocating to our River Point Branch. We are confident that with the enhanced services at this location (banking, insurance, and financial services), we will be able to better serve our business and commercial members.
As a values-based organization, committed to our member-owners, this is a difficult decision for our organization to make; however, we know it is the right decision and believe that our service offering and overall member value will improve as an outcome of this change. This transition will not be immediate, and the transition is expected to take four months.
We know there will be many questions about this transition and the logistics that go with it, and at this time, we may not have answered all your questions. Should you have more questions, please reach out to us. We deeply appreciate your business and on behalf of our entire Integris Team, we look forward to deepening our relationship with you to meet all your financial needs.
Cooperatively yours,
Alison Hoskins, CEO
