“We can’t be afraid of change. You may feel very secure in the pond that you are in, but if you never venture out of it, you will never know that there is such a thing as an ocean, a sea. Holding onto something that is good for you now, may be the very reason why you don’t have something better.” C. JoyBell C.
If you’re like me, then logging into the Integris App has become a daily routine that goes a little like this:
Step 1: At some point during the day, log into the app and check your balance.
Step 2: Sigh and log out.
Step 3: Log in again 3 minutes later because you forgot what your balance was.
You may have noticed that there were a few minor changes lately to the app and the website. There have been some frequently asked questions, so we thought we’d share them with you in our new blog.
Where is Online Banking?
Online banking is located in the top right hand corner of the website. It is a light green box with a gold lock and the words ‘Online Banking’. Clicking the ‘Online Banking’ link will take you to https://my.integriscu.ca/, the new location for online banking.
My Online Banking bookmark isn’t working:
The URL for online banking has changed. If you have bookmarked it, the URL will no longer take you to online banking. To update the URL, delete the old one and save the new one in its place: https://my.integriscu.ca/.
My memorized account is gone:
The URL for Online Banking has changed to https://my.integriscu.ca because of the change the new URL does not know the previously memorized card numbers that were stored on the old URL. To add a memorized card number while logged out:
- click on the link to Online Banking
- click on the link: ‘Add a Memorized Account’
- Use the Memorized Account Wizard to create your new memorized accounts
My debit card number isn’t working for Online Banking:
If you have had your debit card replaced, it is possible that online banking was not updated. Please call your branch and speak with a representative. They will be able to assist you in updating your Online Banking credentials.
I cannot find the iPhone app in the app store:
If the Integris app is not available for download in the app store please check your iOS software. It may require an update in order to use the newest version of the app.
I can’t use online banking with the app/the mobile app isn’t working:
When we released the new banking site, there were some changes made to the app as well. Downloading the latest version of the mobile app will fix this issue.
The new app isn’t working:
A few members have reported issues with the new iPhone version of the app. Issues include:
- Freezing upon login
- Freezing while using “Deposit Anywhere”
- App doesn’t remember login information
If freezing occurs, please try uninstalling and re-installing the Integris App, as well as restarting your iOS device.
We are currently working on a fix with Central 1 and Apple to fix these issues. If you experience an issue with the app different than the ones listed above, please let us know.
Why did the website change?
The old Integris website was expensive and inefficient when it came to making changes; we had very limited control over it and as a result it was not updated as frequently as we would have liked.
Creating a better website, one that is efficient, inexpensive, and user friendly has been a long-term goal of Integris, one that we can now call a reality. As with new technology, there will be some bumps; however, with input from our members, staff, and communities, we can build a tool for everyone.
If you have any questions, please contact us!
|Written by Cori Ramsay, BA – Communications Officer|