Internet Security

Security is Everybody's Responsibility

Security Guarantee

Updated April 8, 2016

Integris has safeguards in place to protect the membership; however, it is the members’ responsibility to follow the Account Terms and Conditions, MemberDirect® Internet Banking Policy, and Direct Services Agreement in order to be eligible for reimbursement due to fraud, theft, coercion by trickery, force or intimidation, members must adhere to the following responsibilities.

Member Responsibilities

  1. Notify the Financial Institution promptly of any lost or stolen card, or compromised PIN;
  2. Do not reveal your PIN/PAC/PIW/Security answers to any other person, family or otherwise;
  3. Protect the confidentiality of the PAC/PIN/PIW;
  4. Use security safeguards to protect against loss, theft, and unauthorized access;
  5. Cooperate in any investigation in order to be entitled to recover any direct losses;
  6. Maintain up to date anti-virus and anti-spyware protection (please note Trusteer Rapport is not a substitute for anti-virus and anti-spyware protection software; however, it is an additional safeguard to protect your online banking);
  7. Ensure your mobile device is password protected if using the mobile app;
  8. Review after the end of each calendar month, your statement of activity and notify Integris immediately of any errors, irregularities, omissions, or unauthorized transactions of any type;
  9. Abide and comply with all laws and procedures for the Proceeds of Crime Legislation.

Risks and Duties:

The member will be liable for all fraudulent or worthless deposits made into the account. The member will be bound by and responsible for any use of the PAC/PIN/PIW by a member of their household as per the Account Terms and Conditions.

Lost or Stolen Debit Cards or Compromised Pins:

If a member suspects or becomes aware that their MemberCard® Debit Card is lost or stolen or that the PIN has been made assessable to another person (family member or other), the member will notify Integris immediately, in person or by telephone. Failure to notify may result in non-reimbursement of a loss.

Email Money Transfer:

Members will keep the Email Money Transfer security answer confidential and will not disclose to anyone but the intended recipient. Integris is not liable for any losses or damages incurred as a result of a person other than the intended recipient guessing or obtaining the Email Money Transfer Answer.

Integris reserves the right to cancel a transaction if there is reason to believe a mistake has occurred or that the transaction is a product of unlawful or fraudulent activity.


Be aware of the risks of unsolicited email, telephone calls, and test message transmissions from persons purporting to be representatives of Integris. Do not respond to unsolicited communications and only communicate with the Financial Institution through published contact information.