Member Contact Centre, Supervisor

(Permanent, Full-Time)

Integris is looking for someone with the knowledge and skills to lead the Member Contact Centre in a new position as a Member Contact Centre, Supervisor on a permanent, full-time basis.  The successful applicant will have a flexible schedule between Monday and Saturday. They will also oversee and be responsible for the success of the department, as well as working alongside the Member Contact Centre team in the day to day needs of the department. The Member Contact Centre, Supervisor will also be responsible for leading, coaching and developing Contact Centre Representatives (CCR).

In the future, this role will help plan and lead the Member Contact Centre into a Member Call Centre, including inbound and outbound calls. The role requires knowledge of all areas of the Credit Union including lending, registered and non-registered products, personal and business account offerings, estates and Insurance and Financial planning. The successful candidate will bring experience that can help lead Integris Credit Union forward in Member Service satisfaction, solutions and service support for specific retail products and services.

Finally, for this role, we are looking to select an individual who can connect with members in a way that makes them want to refer their friends and family to Integris. The successful candidate will be a proactive and creative problem-solver demonstrated by the ability to provide solutions for needs that members may not even realize. The ability to coach the team on these skills is imperative to the success of the department. A commitment to on-going education is a must. 

The deadline for this position is Monday, May 28th, 2018
  

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All qualified applicants will receive consideration for employment with Integris without regard to race, ethnicity, religion, national origin, sexual orientation, age, gender, gender identity, physical disability, or length of time spent unemployed.