Emergencies and Claims

When you experience an emergency or claim, know that our team is here to support you.

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After Hours and Emergency Claim Contact Information

In the event of an emergency you can report a claim directly to your Insurer. Please select your Insurer’s emergency number from the list below. During normal business hours or for non-emergency claims, please contact your Integris Insurance Services Representative or your nearest Integris Insurance Office location.

Contact Information:

Insurance Company	Contact Number/E-mail
Access Roadside Assistance	1-866-224-5989
Can-Sure Underwriting Ltd.	1-855-535-0554 [email protected]
CPLUS (Chutter) / Guardian Risk Managers Ltd.	1-888-727-9605 [email protected]
Echelon	1-800-775-1899 After Hours: 1-888-547-9229 Fax: 1-800-996-1286
Huston Grant Claims Adjusters	250-561-2800
ICBC	Within the Lower Mainland: 1-604-520-8222 Within Canada & US: 1-800-910-4222
Intact Insurance	1-866-464-2424
Mutual Fire Insurance Company	1-866-417-2272
Optimum West Insurance Company	1-877-806-8023 After Hours: 1-877-806-8023 [email protected]
Peace Hills Insurance	1-800-272-5614
Premier Marine	1-800-235-8784 Fax: 604-669-9662
SGI	1-877-435-1484 (press 1, then 3) After Hours: 1-800-647-6448
Wynward Insurance Group or Western Underwriting Managers (WUM)	1-800-665-3351 [email protected]

Learn More About States of Emergency and How They May Affect Your Insurance

Home & Farm Insurance
Vehicles / ICBC
Mortgages
Evacuation

Home & Farm Insurance

If you currently have insurance on your home, personal property, farm, business, recreational vehicles, boats, seasonal and other residences, vehicles and other property, your insurance is set to protect you if your property is damaged or lost as a result of fire or other insured perils included in your policy. If you are unsure about your coverage please contact your Integris Insurance Representative.

If you have been, or are facing an evacuation order by civil authority, your personal home or farm policies generally offer coverage for additional and emergency expenses you may incur to move to safety. Please keep all of your receipts.

If your current policy is due for renewal, speak with an Integris Insurance Representative to ensure you have continuous coverage throughout a catastrophic event. Your Integris Insurance broker is on your side, standing by to assist you during troubled and stressful times.

If you are seeking new insurance on any of your property, are looking to add other property, or increase limits of your insurance, our ability to place that coverage will primarily depend on if your property is facing immediate or potential threat.

Each Insurance company has their own defined restrictions about issuing insurance in certain zones during an emergency. Generally, if your property is in imminent threat, our team will likely be restricted from arranging any new coverage. This is standard in the insurance industry and helps to protect our Insurance partners from having to cover losses that are foreseeable and surely to occur.

Vehicles / ICBC

If you are under evacuation alert or order, and do not already carry an existing comprehensive or specified perils policy on your vehicles, we are unable to add to the existing policy or take out a storage policy for vehicles being threatened. Clients may still purchase collision and third party liability coverage and a new plate or temporary permit if needed, to help you move a vehicle to safety.

Mortgages

If you have a mortgage with Integris, our team may be able to provide temporary emergency insurance for your home during an unforeseen emergency regardless of your location. Policies may cover dwelling only and do not extend to contents coverage. Once things are back to normal, we can then assist in placing a more traditional and broader insurance program on your behalf.

Evacuation

Always be prepared for an emergency by maintaining a record of your property. Safety is always first and foremost of course; however, you may want to consider taking lots of photos, video, or even completing the attached home inventory worksheet.

We always recommend being prepared to be able to show your insurance company proof of your property loss even when we are not facing catastrophic events.

Keep in mind that the local authorities won’t ask you to leave your home unless they have a reason to believe you are in danger.
Unplug electrical equipment such as radios, televisions, computers and small appliances.
Leave freezers and refrigerators plugged in unless there is a risk of flooding.
Only shut off water, gas and electricity if officials tell you to do so.
Secure your home by closing and locking doors and windows.
Depending on how fast the evacuation happens, you may have time to pack a small bag of toiletries and clothes. If time permits, also be sure to take enough basic supplies with you to last 72 hours (this includes food, water, and other essentials such as first-aid kits).
Take your wallet/purse, personal identification for each family member, and copies of essential family documents (i.e. passports, etc.).
Take a cell phone and charger.
Take any essential medications for your family.
Take your pets with you.
Check in at the local evacuation center.
Once you are safe, call or email an out-of-town contact to let them know where you are going and when you expect to return.
Follow instructions from local authorities. They will not only provide you with recommendations on which evacuation routes to take, but also they’ll be the ones to let you know when it is safe to return home.

Continue listening to the radio for information and instructions; also check in at the local evacuation center for the most up-to-date information.
Do not re-enter the house unless an authorized person has told you it is safe to do so.
Be cautious when re-entering your home; structures may have shifted or been damaged.
Have a battery-operated flashlight on hand for light.
Check food and water supplies for contamination and spoilage before using them.
Wear proper shoes when walking through broken glass or debris, and use heavy gloves when removing debris.
Let your family and friends know you are safe.
Once you are safely back into your home, call your Integris Insurance Representative to walk you through the next steps regarding any property damages that may have occurred.

If you have any questions or concerns, please call your trusted insurance broker – your best source for information and advice. Please find below an evacuation checklist.

Basic Needs:

Important documents
Personal identification
Insurance Papers
Cash
Medications (prescription & non-prescription)
Eyeglasses and/or contact lenses
Hygiene items (toothbrush, toothpaste, deodorant, etc.)
Water
Food
Can opener
Antibacterial wipes
Outerwear suitable for all weather conditions
Footwear suitable for all weather conditions
Spare clothing
Blankets and pillows
Cell phone and laptop chargers
Flashlights with spare batteries
First aid kit
Notepad and pen
Multi-purpose tool
Dust mask
Copy of family emergency plan

We will do our very best to keep you informed to the greatest extent possible, especially when it comes to emergencies, and have a variety of communication channels that will hopefully suit your needs, such as:

Website – www.integriscu.ca
Twitter – @integriscu
Facebook – www.facebook.com/integriscu
Instagram – @integriscu
In-branch displays
Paper information kits
Email and text message (by request) – please contact your Integris Insurance office and let us know if you would prefer these communication methods.