Member Direct for Businesses

Through MemberDirect® Business (MDB) and MemberDirect® Small Business (MDSB), business members have access to a comprehensive online secure site for their cash management needs.

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Member Direct for Businesses

MemberDirect Business (MDB) and MemberDirect Small Business (MDSB) provides security and flexibility through administrative controls.

MemberDirect® Business (MDB)

  • Online access for balances, transactions, rate enquiries, receivable and payable processing
  • Remittance Processing Services: CPA corporate creditor identification numbers, electronic and paper bill payments
  • Multiple user access with individual limits and permissions
  • Multiple signatory support
  • Audit Trails
  • Account sweeping and fund transfers
  • GST, corporate tax and payroll source deduction payments
  • Single view of all related business accounts and memberships
  • Productivity tools including account groupings and transaction templates
  • Electronic Statements
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MemberDirect® Small Business (MDSB)

Small business online banking includes a range of features that make it a smart, simple, and stress-free financial option. Features include:

  • Account consolidation: Signers can group up to three personal and small business accounts together to view account balances and conduct transactions between accounts using a single login.
  • Multiple user support: You can add up to three delegate users. Profiles for delegates allow you to assign view only and initiator rights functions. Initiator rights allow a delegate to initiate transactions for the account signer(s) to approve, either online or via a smartphone or tablet.
  • Dual signature support: With dual signature support, one signer can initiate a transaction and have another signer approve or decline a submitted transaction.
  • Mobile access: You can view your accounts, make bill payments, transfers – including an Interac® e-Transfer – and deposit cheques on-the-go. Additionally, the Transaction Manager feature allows you to view, approve or reject tasks initiated by dual signers or delegates right from your mobile device.
  • Deposit Anywhere™: Remotely deposit a cheque using your mobile device, from anywhere, day or night.
  • Online Banking Alerts
    Sign up to receive email and/or text alerts each time:
    A delegate or another signer on the account initiates a transaction requiring approval
    A transaction requiring approval is about to expire
  • Interac® e-Transfer with Support for Dual Signers: Small Business Online Banking offers Interac® e-Transfer functionality, with the addition of dual signature support if you are accustomed to dual signer controls for your transactions.

For more information please download our MDSB user guide here.

MemberDirect® Introductory Video

MDSB Frequently Asked Questions (FAQ)

Small Business Online Banking offers the same features as online banking, with the addition of powerful features to help you save time and stay on top of your cash flow:

  • Set up dual signers on business accounts that require two people to approve payments and transfers
  • Delegate others to view business accounts and initiate transactions
  • Consolidate your accounts so that you can see your business and personal accounts using a single login

Many small businesses, such as partnerships, require two people to approve payments and transfers from business accounts. Our dual signature feature brings this process online by allowing two signers in online banking to approve transactions from an account before it can be completed.

You can have as many signers as you would like for one account. With Small Business Online Banking, our dual signature feature allows any two of those signers to act as dual signers for any single transaction.

Delegates are people within a business who have limited access to online banking accounts. Delegates are created by signers and can be either read-only or initiators.

Read-only delegates can view account activity in accounts you give them access to.

Initiator delegates can view accounts and initiate (or set up) transactions, which must be approved by signers. For example, your receptionist may have read-only access to look at transactions, while your bookkeeper will have initiator access to set up bill payments and transfers.

Delegates initiate transactions that require approval from signers. Initiating a transaction involves setting it up by entering information such as the type of payment, account to transfer from, payee, amount, and the payment date. A signer must approve it for the transaction to take place.

Transactions created by a delegate become Pending Transactions and require approval from a signer. These transactions must be approved by the date stated under Transaction Status on the receipt page; otherwise, they will expire and will not be carried out. Once the signer approves a transaction, it is carried out by the banking system.

Transactions such as bill payments must be approved by a certain date, otherwise they will expire.

The expiry date can be found under Transaction Status on the receipt page when the delegate creates the transaction, and under Payment Status in the Transaction Manager.

Recalling a transaction effectively cancels the transaction request. You can recall any transactions that appear under Transactions Requiring Review from Others.

Any transactions that have already been approved or rejected cannot be recalled.

If you are a signer for an account, you can use the Transaction Manager feature available in our mobile app to review, approve, or reject pending payments and transfers.

If you have signed up for Alerts, you can also receive alerts for pending bill payments and transactions via text message and email.

Account consolidation allows you to see all your business and personal membership accounts using a single login.

Consolidated accounts are only visible to the signer who combines them and to authorized delegates. Delegates can only see the accounts you have given them access to. If you do not want delegates to view any personal accounts you have added to the Consolidation Manager, make sure those accounts are not selected for delegate access.

While your account and transaction information will be accessible via one login, the following services will only be accessible from the accounts you originally set them up in: e-Statements, e-Documents, Canadian Revenue Agency (CRA) information and any personal messages we have sent to your account.

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