Last year we asked for your feedback in a survey and heard loud and clear that members want a refreshed online banking – and we’re excited to announce that a refreshed online banking experience is on its way! On January 10th 2023, we will be launching our refreshed Online Banking and Mobile App.

Members will enjoy a brand-new look and feel, with a fresh and modern new site and user experience. This includes more intuitive navigation to make it easier for members to find the information they’re looking for quickly and seamlessly.

How to get the refreshed online banking experience?

Members will automatically transition the next time they login after the refreshed system is live. Current login and password information will remain unchanged.

Supported Browsers and Operating Systems

To maximize your Internet banking experience and for your Internet security, we recommend using the latest supported browsers. Our online banking supports Microsoft Edge, Firefox, Safari, and Google Chrome. Unfortunately, our online banking platform does not support Internet Explorer 11.

The new version of the Mobile App is compatible with iOS 11 and Android 6.0 or higher. To maximize your mobile banking experience and for your security, we recommend using the latest supported operating system.

Frequently Asked Questions (FAQ)

Watch below for a walk through of our new mobile app.

Watch below for a walk through of our new online banking.

Unfortunately, once we have transitioned to the new system, the old online banking system will no longer be available for use.

The new mobile app will be available for download in January after we go live.

The classic mobile app will be available for a short period during the transition to the new refreshed app. Those who want to continue using it, will be able to during the transition period; however, we encourage you to download and explore the refreshed mobile app to see what it can offer. We’re confident you’ll enjoy the new experience.

Stay tuned for a date in which the classic app will no longer be available.

This is a great question because it means you’re being critical of online changes, which is a common trait of phishing and other cyber security attacks. You can be confident in knowing that Integris Credit Union initiated the display change and this is in fact a legitimate change.

Taking our member’s feedback into consideration, we’re updating our Online Banking and Mobile App to provide you with a better digital banking experience, so it’s easier for you to do your banking at home, on a tablet, or on your phone.

This is the first step in offering new online banking features.  Once the refresh is complete, Integris will be working on adding new and exciting features.

In online banking, only the display has changed. All other functionalities remain the same, including:

  • Login procedure
  • Login credentials
  • Information within your online banking (eTransfer recipients, bill vendors and recurring payments)

Alerts that inform you of important account and security activities will still remain in effect. Users can choose to have Alerts notifications sent to their phone or email.

Interested in learning more about our refreshed mobile and online banking?

Return to this blog for more updates coming mid-November. Questions about online banking? Be sure to check out our resources page, or ask an expert.

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