Security Guarantee
Integris has safeguards in place to protect our members; however, it is the members’ responsibility to follow our member contracts and agreements in order to be eligible for reimbursement due to fraud, theft, coercion by trickery, force or intimidation.
Member Responsibilities
(a) Review account statements and transactions regularly, including electronic statements, and electronic transaction records of the account within the 30-day statement cycle and notify Integris immediately of any errors, irregularities, omissions, or unauthorized transactions of any type.
(b) Notify Integris promptly of any lost or stolen card, compromised PIN, compromised log in credentials and unauthorized account access or activity to our Member Experience Centre at 250-612-3456, Lost/Stolen Card at 1-866-758-5678 or use the feature ‘Contact Us’ on the Mobile App.
(c) Protect the confidentiality, and never reveal the PIN, PAC, or security answers to any other person, family, or party.
(d) Create strong online banking passwords and update them regularly.
(e) Implement Member Direct security alerts to alert of potential unauthorized activity: New payee added, Online Banking Account Lock-Out, and Online Personal Access code (PAC) change.
(f) Secure devices: Do not permit direct or remote access to any persons to any electronic devices. Do not use public computers or unprotected WiFi to access Integris banking app or Online banking.
(g) Ensure your mobile device is password protected and software is up to date.
(h) Ensure proper protection of sensitive banking information and records, and disposal of such records is done in a safe and secure manner.
(i) Cooperate in any investigation to be entitled to recover any direct losses.
(j) Arm computers with firewall, anti-virus and anti-spyware programs from trusted suppliers.
(k) Abide and comply with all laws and procedures of the Proceeds of Crime Legislation.
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